Payment Policy

1. Overview
This Payment Policy sets out the terms that apply to every purchase made through the Luna Rune website.

2. Accepted Payment Methods
For online orders, we currently accept the following: Visa, Mastercard, Apple Pay and Google Pay. The options shown at checkout may vary depending on your device, your location and your payment provider.

3. Currency
If you order from the United Kingdom, prices and transactions are displayed in British Pounds (GBP) unless stated otherwise. Where applicable, VAT is included in the displayed price.

4. Payment Timing
Unless otherwise indicated at checkout, full payment is due at the time of placing your order. Your order will only be processed once payment has been successfully authorised and confirmed.

5. Payment Security
The security of your payment details is important to us. All transactions on this site are encrypted and handled through trusted third-party payment providers that comply with UK and international security standards. Luna Rune does not store or have direct access to your full card or banking details.

6. Failed Payments and Recovery
If a payment fails, is declined, results in a chargeback or remains outstanding, Luna Rune reserves the right to take appropriate steps to recover the amount due. This may include holding or cancelling the order, restricting future purchases, and where necessary referring the matter to a debt collection agency or applying any lawful fees.

7. Updates to This Policy
Luna Rune may update this Payment Policy from time to time by publishing a revised version on the website. Any changes take effect from the date of publication, so we recommend visiting this page periodically. Continued use of the website following any update constitutes acceptance of the revised policy.

8. Questions
If you have a question about a payment, we recommend checking our FAQ section first. If you need further help, our support team is available using the contact details below.

9. Contact Details
Website: Luna Rune — lunarune.com
Address: 1 Rue Marguerin, 75014 Paris, France
Email: support@lunarune.com
Phone: +44 7488 845527

Customer support is available by email, Monday to Friday, 9:00am to 5:00pm (GMT). Most enquiries are answered within 48 business hours.