Cart (0)
Your cart is empty
Got a question about Luna Rune?
You're in the right place. Browse the topics below for quick answers to the most common queries. Can't find what you're looking for? Reach out to us directly at support@lunarune.com.
NEED TO REACH US?
We're here to help, visit our Contact Us page or send us an email directly at support@lunarune.com.
DO YOU ACCEPT RETURNS?
All orders are covered by a 30-day return window. Everything you need to know is on our Refund Policy page.
DO YOU HAVE A SHOP?
LunaRune is 100% online. No physical locations, that's how we keep our selection wide and our prices accessible.
CAN I ORDER IN BULK?
Absolutely. Send us a message and our team will put together an arrangement that works for you.
WHERE IS LUNARUNE FROM?
Luna Rune is a French-founded brand delivering a carefully selected range of corsets to customers across the United Kingdom.
DO YOU DELIVER OUTSIDE THE UK?
We ship to United Kingdom addresses only for the time being.
IS SHIPPING FREE?
Every UK order is dispatched free of charge, with no minimum basket required. Full details on our Shipping Policy page.
WHAT ARE THE DELIVERY TIMEFRAMES?
Your order is processed and sent out within 2 to 3 business days (Monday to Friday). Transit with our carriers takes a further 5 to 8 business days, giving you a total estimated delivery time of 7 to 11 business days. More on our Shipping Policy page.
WHERE CAN I FIND MY TRACKING INFORMATION?
Go to the Track My Order page on our website to monitor your parcel in real time.
HOW DO RETURNS WORK?
Not happy with your order? You have 30 days from delivery to return it. Return postage is your responsibility and no restocking fees apply. Full details on our Refund Policy page.
I RECEIVED A FAULTY ITEM — WHAT SHOULD I DO?
Contact us as soon as possible and we'll resolve it free of charge. Return the item within 30 days and we'll take it from there. See our Refund Policy page for more.
CAN I SWAP MY ITEM FOR ANOTHER?
Yes, our Refund Policy page covers everything you need to know about the exchange process.
HOW SOON WILL MY REFUND COME THROUGH?
As soon as your return is received and verified, your refund is issued to your original payment method. Please allow up to 10 business days, plus any time your bank requires. Full details in our Refund Policy.
